My first assignment went well. They called because the mouse wasn't working. Okay not a major issue in and of itself but the real issue wasn't the mouse. It was the collected garbage on the system. Namely spyware, unused but loading applications and what appeared to be a system hi-jack. Cleaned it up, cleaned it out and changed the AV program to a diffrent one at the customers request. Total of 3 hours but they are happy and so am I.